Terms & Conditions
PRICES
Prices on our products’ page don't include VAT, which applies for some economic zones but not for others. Similarly, prices exclude delivery costs. VAT (where applicable) and shipping costs are automatically added to the amount due (visible in your order summary) when you view the items at checkout and have provided your billing/shipping address.
Please note that in some countries additional duties may be payable to your local tax authorities on receipt of your delivery. In some instances, you will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
Customers purchasing from a country that is served as DDP will not incur additional import duties and tax.
Prices and shipping costs are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a dispatch confirmation.
PAYMENTS
Our payment transactions are powered by Stripe. You can read their policy & terms here.
We accept payment by most major credit and debit cards including VISA, MasterCard, American Express, PayPal and Apple Pay.
All credit/debit cardholders and payment account holders are subject to validation checks and authorisation by the card issuer or payment method provider. If the issuer of your card or payment method refuses to authorise payment, we will not accept your order and we will not be liable for any delay or non-delivery, and we are not obliged to inform you of the reason for the refusal.
As we are a company based in the UK, any transactions placed outside of the UK may appear as international. Depending on your payment method, you may be subject to a bank fee and as this is a bank charge we regret we are unable to influence this. Please note that these fees are non-refundable by MH Mena.
If your credit/debit card or payment method is not denominated in the currency of your purchase indicated on the platform, the final price may be charged in the currency of your card or account. Such final price is calculated and charged by your card issuer or bank or payment method provider and therefore we shall not be responsible for any cost, charge or other liability which may be incurred by you as a result of your card issuer or payment method provider charging you in a different currency other than the currency of your purchase as displayed on the platform.
SHIPPING
Orders are typically processed within 2 business days. They are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
MH Mena is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
The cost for shipping is £40.00.
RETURNS & EXCHANGES
If your item is faulty, you have 30 days to return or exchange it. If 30 days have gone by since your purchase, we cannot offer you a refund or exchange. To be eligible for a refund, goods must be returned in a re-saleable condition. That means your item must be unused and in the same condition that you received it. To complete your refund or exchange, we require a valid receipt or proof of purchase.
If you need to return or exchange an item, please send us an email at sales@mhmena.com and post your item to:
49 Marlborough gardens
Lovelace road
KT6 6NG, Surbiton
London, UK
We only replace items if they are defective or damaged. MH Mena is not liable for any products damaged or lost during shipping.
REFUNDS
Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will be automatically applied to your credit card or original method of payment, within 14 calendar days. If you paid for standard delivery of the goods, the cost of standard delivery will also be refunded.
We do not offer refunds for sale items unless they are faulty.